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2020, the year of lockdowns and online-only shopping, is finally over and as brick-and-mortar stores start to reopen, retailers expect a rush of consumers keen to get back to hands-on shopping.
In this complete retail recruitment guide, we’ll give you the lowdown on the best retail recruitment strategies...
Published: Dec 15, 2021
Air offers various HR features like a central employee directory, time off booking, smart notifications and native iOS and Android apps. Air has the flexibility to suit your needs — from time off management to expense reporting. Air is built around a “hub-and-spoke” model. A simple core for free with...
Published: Jan 06, 2022
For the first time in 2019, the World Health Organization included “burnout syndrome” in its International Classification of Diseases.
While employee burnout was a significant problem for both employers and employee long before COVID-19 hit, since the pandemic began, work-related stress levels have gone...
Published: Jan 18, 2022
HR software provider CIPHR recently polled 1,005 workers on their attitudes towards the gender pay gap in the UK.
Read now to find out more.
Published: Jan 05, 2022
“Delighting customers should be easy,” said Girish Mathrubootham, the founder and CEO of Freshworks.
To make delight easy for customers, businesses must champion what Girish called ‘the art of easy’: focusing on the customer and employee experience, solving their problems quickly.
...
Published: Jan 05, 2022
Customers embraced technology to manage all aspects of daily life and set off a digital disruption that forever changed how businesses interact with them. To meet new customer expectations, businesses adopted hybrid models that emphasize connecting with customers in digital channels and face-to-face. Not only do customers...
Published: Jan 18, 2022
Despite the economic devastation brought on by the Pandemic – an event that forced 4.8 million Europeans into unemployment in the second quarter of 2020 – the competition for top talent is now fierce.
Today, many employers have the twin challenges of a skills shortage and the Great Resignation to contend...
Published: Jan 18, 2022
Every job you’ve ever had can be thought of as a journey you took. You applied, interviewed, got hired, learned the ropes of your core responsibilities, achieved milestones, were likely given feedback on your performance, and grew as a person. Perhaps you progressed at the company, getting a salary bump or a promotion....
Published: Jan 07, 2022
Over the past few years, one of the biggest challenges facing HR teams has been addressing the unconscious bias that can be presented against possible new employees.
As a result, the HR sector has developed several new recruitment methods to combat this workplace trait. One such method is called blind...
Published: Jan 04, 2022
Employee burnout is far from being a peripheral problem. Rather, it has reached record levels. 52% of respondents to a recent Indeed survey reported experiencing burnout in 2021, up from 43% pre-pandemic. Additionally, nearly 60% of leaders report feeling used up at the end of the day, a very strong indicator of burnout...
Published: Jan 06, 2022
After nearly two years uncertainty, workers are now more determined than ever about what they will and won’t tolerate at work. If companies can’t or won’t put the human at the centre of work, employees are more than happy to look for opportunity elsewhere.
In this survey, Workhuman® iQ polled...
Published: Jan 18, 2022
Let’s be honest: the last year and a half has been interesting, challenging, difficult, intense and surprising all at the same time. The job market is forever changed, and managers have had to show enormous adaptability, a lot of creativity… and sometimes adjust their expectations. Leaders have...
Published: Jan 06, 2022
Does your experience meet today’s expectations?
Prior to 2020, customer personalisation was a nice thought. Personalisation requires transforming the systems, processes, and technologies to centre around the customer. With this caliber of effort, contact centre leaders addressed change at their own speed—even...
Published: Jan 18, 2022
De Wereldgezondheidsorganisatie heeft in 2019 voor het eerst het "burn-outsyndroom" opgenomen in haar Internationale Classificatie van Ziekten.
De burn-out was lang voordat COVID-19 uitbrak al een groot probleem voor zowel werkgevers als werknemers, maar sinds de pandemie is begonnen zien we een toname...
Published: Jan 19, 2022
The effects of the pandemic have greatly accelerated the pace of change in contact centres.
Deprived of the ability to visit physical stores and offices, customers turned to the contact centre and companies' websites to answer their queries.
This White Paper considers three ways in which the digitally-transformed...
Published: Jan 18, 2022
Building high-performing and engaged teams is the foundation for becoming a thriving organization.
Managers are often tasked with the mission of creating such transformative teams.
At Leapsome, we believe that empowering managers with the right tools and accurate, unbiased data, is essential to supporting the...
Published: Jan 07, 2022
