When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses were thrust five years forward in digital adoption.Contactless consumers spent more time online and their eCommerce spending surged. As businesses tried to adjust to a new, digitally prominent reality, they exposed...
Published: Jan 18, 2022
Having a well-considered, and comprehensive workforce planning process allows your organization to recognize and respond to change more quickly. You want to have alternate workforce plan scenarios ready to put into motion in response to emerging conditions. Read this e-book to find out to create a resilient workforce....
Published: Apr 28, 2021
Payroll is a key function for all organisations, but for large, international operations, the process has become increasingly complex, requiring organisations to keep up with changing regulations and local legislation, manage a variety of HR management platforms and ensure pay is processed accurately and on time. By implementing...
Published: Dec 13, 2021
Does your experience meet today’s expectations?
Prior to 2020, customer personalisation was a nice thought. Personalisation requires transforming the systems, processes, and technologies to centre around the customer. With this caliber of effort, contact centre leaders addressed change at their own speed—even...
Published: Jan 18, 2022
There are many ways your organization can build its ideal workforce—and this eBook explores three actionable strategies that can help you do just that.
Read now to learn how you can better engage, develop, and retain your employees in a shifting talent landscape.
Published: Jul 28, 2020
The COVID-19 pandemic put organisational change into hyperdrive. Businesses were compelled to move to work from home or hybrid working models, which changed the ways they distributed work and communicated. Agents could no longer turn to someone sitting next to them or raise a hand for assistance.
The entire flow of...
Published: Jan 18, 2022
Read the report for insight on diversity, equity, inclusion, and belonging analytics and how data lays the foundation for a more authentic DEIB strategy.
Learn what DEIB analytics are and why businesses are focused on DEIB right now, and get the 8-step guide to get started on, or advance your DEIB analytics journey....
Published: Oct 20, 2021
In this whitepaper from Workday and KPMG, learn how retail finance can adapt to sudden shifts and changing consumer needs with cloud-based systems.
Published: Apr 28, 2021
Learn how Workday can help employees stay engaged and connected by promoting autonomy, career development, and a culture of belonging.
Published: May 10, 2021
Feed your restaurant data into Workday Prism Analytics and get the financial and HR information your workforce needs to make faster, more informed decisions.
Published: Apr 28, 2021
In today’s market, the steps an organisation takes to improve its payroll operations are vital to safeguarding its agility, supporting employee well-being, as well as ensuring the efficiency and compliance of its digital infrastructure. Therefore, IT stakeholders now have an increased checklist of what they require...
Published: Dec 13, 2021
Learn how to design a remarkable employee experience.
To design and deploy remarkable workforce experiences, organizations are turning to the latest technology. Yet creating a transformational workforce experience is about so much more than deploying the right tools.
Download the playbook to discover:
...
Published: Oct 20, 2021
Build agility with a mature employee experience program.
When, where, and how we work has changed—and the employee experience is now more important than ever.
A mature employee experience program simplifies workflows across interfaces, online systems, apps, and surveying mechanisms. In this IDC Technology...
Published: Oct 20, 2021
4 million people quit their jobs in April alone, including 650,000 retail workers. This mass event kickstarted what’s now commonly referred to as “The Great Resignation.”
Although the focus has often been on white-collar jobs, this mass departure is happening at all levels. It has also taken...
Published: Jan 06, 2022
