The effects of the pandemic have greatly accelerated the pace of change in contact centres.
Deprived of the ability to visit physical stores and offices, customers turned to the contact centre and companies' websites to answer their queries.
This White Paper considers three ways in which the digitally-transformed...
Published: Jan 18, 2022
This latest wave of Pandemic-related workplace disruption means that HR leaders are, once again, faced with the challenge of keeping employees engaged, motivated, happy and healthy.
With many offices forced to close their doors, there's a real worry that some employees will again feel isolated as they miss the...
Published: Jan 18, 2022
Fostering workplace inclusion, belonging, and equity are more important than ever. Yet many organizations struggle with knowing how to effectively advance their efforts.
Read this eBook to discover the VIBE™ Maturity Model, a framework to help you assess your current strategies and take positive and focused...
Published: Jan 29, 2021
8 steps for designing your people anlytics journey.
A culture of diversity, equity, inclusion, and belonging (DEIB) is critical for business recovery, resilience, and the reinvention of work. Learn how a structured analytics approach can help your organization take its culture forward.
In this webinar, experts...
Published: Oct 20, 2021
Hear about the current state of work from a recent poll of over 300 organizations, who share what their pre-pandemic organizational workforce composition looked like, what they expect it to be moving forward, and where they are in transitioning back to the office.
Published: Oct 25, 2021
As cloud technologies have matured, a revolution has taken place across the enterprise. Employees today can access the latest IT solutions on-demand, using them to complete tasks faster and more effectively than ever before.
With the business environment growing in complexity, it is essential that any departments...
Published: Oct 29, 2021
The ADP Research Institute’s People at Work 2021: A Global Workforce View provides a starting point to understand the situation facing employees today across five dimensions of working life: worker confidence and job security; workplace conditions; pay and performance; worker mobility; and gender and family.
...
Published: Dec 13, 2021
A smooth integration is key to the success of any digital transformation project. Many organisations need to increase efficiency, improve customer satisfaction, and grow revenue.
One of the main ways for a business to achieve these goals is by automating its system of agreement. When your IT processes are streamlined...
Published: Oct 29, 2021
The way we work underwent radical change in the past year. Based on over 30 million employee comments, this report will teach you the impact this change had on your employees, and how you need to respond in 2021 and beyond – including the four strategic focus areas for organizations.
Published: Oct 20, 2021
Put innovation to work in the changing world of HR.
In the changing world of work, today’s HR leaders have the chance to transform uncertainty into opportunity—and embrace the future with confidence. With these resources from Workday, you get the latest insights, innovations, and solutions to prepare your...
Published: Oct 20, 2021
When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses were thrust five years forward in digital adoption.Contactless consumers spent more time online and their eCommerce spending surged. As businesses tried to adjust to a new, digitally prominent reality, they exposed...
Published: Jan 18, 2022
For the sixth consecutive year, Workday is positioned as a Leader in the “Gartner® Magic Quadrant™ for Cloud HCM Suites for 1,000+ Employee Enterprises” report for our completeness of vision and ability to execute. Read the report to see why our cloud-based HR solutions are recognized as industry-leading....
Published: Dec 01, 2021
Learn how finance teams can work with IT to streamline workflows, use better insights, and become more strategic partners at their organizations. Read the Ventana Research report.
Published: Apr 28, 2021
Agreements – between customers, partners and employees – are the foundation upon which all organisations are built. And the Legal Department is central to underpinning them, providing frameworks and approvals for agreements across the entire business.
But while other departments have optimised their operations...
Published: Oct 29, 2021
